Legal

PolyPuzzle Terms of Use

Thank you for visiting www.polypuzzle.com. PolyPuzzle is a division of Novation Design Inc., located in Burlington, Ontario, Canada.

Use of the Web Site - All materials, photographs, drawings and videos on this site are copyrighted by Novation Design Inc. and are intended for personal use only.

Children - The recommended age for PolyPuzzle is seven and up.   PolyPuzzle does not solicit personal information from children, Visitors twelve years of age and under should remember that they are required to obtain an adult's permission before submitting any personal information to this site or any website.

Order Status - Items in stock usually ship within 1-3 business days. When we have processed your order, we will send you a confirmation email with delivery information. For order updates and information, simply contact us at info@polypuzzle.com.

Cancellations - Should you wish to cancel an order please contact us at info@polypuzzle.com.

Shipping - At the current time we use Canada Post to ship our orders. Shipping options and costs will be displayed at checkout before you confirm your order.

At the present time, we are only able to process orders from Canada and the United States of America. For shipping to other countries, please contact info@polypuzzle.com.

Payment - All prices are shown in Canadian Dollars. For your convenience we accept Visa or MasterCard.


Returns - PolyPuzzle wants you to be happy with your purchase. If you are not satisfied with your item, you may send it back to us within 7 days of receipt for a refund or exchange. No returns or exchanges will be accepted after the 7 day period. To receive a refund, your item must still be in it’s factory sealed packaging, unopened or tampered with. All shipping charges including the original cost of delivery will be the responsibility of the customer should you decide to return or exchange an item.

Damages and Claims - Please inspect your items for signs of damage. Damaged items must be repacked in the original packaging they came in.     

Pricing - We reserve the right to adjust the pricing of our items at anytime, without notice. 

Sales Tax - Shipments within Canada are subject to 5% GST and shipments within Ontario are subject to 13% HST. Taxes will be computed after adding shipping and handling charges. Any additional taxes and duty will be calculated and charged by the country of import.  

Privacy and Security Policy

PolyPuzzle is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party.

In addition, when you place an order with PolyPuzzle your personal information and credit card information are safe. From time to time we may send you an email updating you of our current happenings. If you do not wish to receive these emails, let us know and we’ll remove you from our list.

The PolyPuzzle online store includes industry standard, 128 bit SSL encryption to protect private data. All customer information and order data is securely hidden away from prying eyes.


Please note that our Terms of Use may change as our business grows. Please check back periodically to review these Terms of Use whenever you use the website.